Get Support

Should you require any assistance during the production of your SFD Report or Graphic, the SFD Dashboard/Helpdesk provides a platform where you can ask the pool of experts any questions you may have, get in touch with other SFD authors, and gather more information on the SFDs (tutorials, FAQs, reference material).

Why should you consider publishing your SFD on the portal

By publishing your SFD report on the portal you become part of a larger collaborative movement striving for improved sanitation worldwide. You will be actively supporting the sector by contributing valuable data and insights for a better understanding of global sanitation challenges and potential solutions. Publishing your report on the portal will also benefit your project or city by increasing its visibility and helping it to remain on the radar of potential donors and stakeholders, opening doors to additional funding and partnership opportunities. The portal also allows for benchmarking and monitoring of progress over time, supporting evidence-based decision-making and refinement of sanitation strategies. Ultimately, the portal serves as a repository for your SFD, guaranteeing secure storage and convenient access of your report and data when needed. Overall, publishing your SFD on the portal is a strategic step towards strengthening the global sanitation landscape and maximising the impact of your city's sanitation initiatives.

Review and Publish

Here you can also initiate the review process of your SFD Report, if you are interested in feedback. A member of the pool of experts will provide you with comments on your assessment and guide you through the quality check to finalize your report. Once done, you shall have the option to publish your SFD on the SFD Webportal. Support this initiative and contribute to the global SFD database! Making your SFD Report available and visible for the community will contribute to the better understanding of sanitation in cities and towns worldwide!

The SFD Dashboard is a protected area and can only be seen by you. Your SFDs will become accessible to the SFD team once you submit it for review or attach it to a question. To use the Dashboard, you simply have to log in using your Sustainable Sanitation Alliance (SuSanA) credentials. If you are not yet a registered SuSanA member, you can register here:

Log in to SFD Dashboard

You can also ask your questions in the SuSanA Discussion Forum. There you can discuss with and get help from other SuSanA members. 

Latest forum comments on topic:

2020-12-09 - secretariat: Dear all, We are creating this thread in order to help answer any of your SFD related questions.  Feel free to start discussions and to exchange knowledge around SFDs with other experts.  This will be linked to the [url= more

And – most importantly – do not hesitate to contact us if you have any further questions! You can reach the "helpdesk" by contacting us or sending an email to